Special Notice

New - Effective Tuesday, June 16, 2020, the Walk-In Counselling Clinic will be available to a limited number of in-person appointments for individuals without access to phone and/or virtual services. This represents Step 1 in our gradual return to the delivery of Walk-In Counselling services temporarily adjusted as a result of COVID-19. Precautions will be in place to ensure client safety with appropriate physical distancing. All clients who enter will be provided with a cloth mask. We will monitor and adjust appointment availability as circumstances permit. It is our aim to expand the availability of in-person appointments in the coming weeks, using a gradual, phased approach, while also maintaining the phone support option. If you have access to a phone, please continue to call the number below to receive support from the Walk-In Counselling team.

Phone support will continue on regular walk-in days (Tuesdays from 8 am – 4pm and Thursdays from 10 am – 6pm).

If you would like phone support, please call:  905-377-7784

Please clearly provide:

  • First and Last Name
  • Phone number
  • Date of Birth

Your call will be returned by walk-in staff by the end of the business day. Screening will be done by phone.

For individuals in crisis:

  • Call Four County Crisis at 1-705-745-6484 or 1-866-995-9933,
  • Reach out to the Community and Social Services Help Line by dialing 211,
  • Or, go to the closest Emergency Department
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Walk-In Counselling Option for Adults AND Youth Now Available!

Youth Walk-in Counselling

A walk-in counselling option is available now for children, youth and adults (aged 7 and up) on Tuesdays (8:00am-4:00pm) and Thursdays (10:00am-6:00pm) at NHH’s Community Mental Health Services office located at 1011 Elgin Street West, Suite 200, Cobourg.

How does the walk-in service work?

Individuals seeking the walk-in option do not require a referral from a physician. Seen on a first-come, first-served basis, walk-in clients meet first with a community mental health staff member who will assess them for appropriateness for walk-in support. Once confirmed, clients receive a same day individual counselling appointment.

Adult and Youth Walk-in Counselling

Children and youth walk-in services are provided in partnership with Rebound Child and Youth Services. Should the walk-in clinic become full on a given day, clients will be asked to return on the next Tuesday or Thursday. There is no limit to the number of times an individual can access the walk-in clinic.

Click here for answers to Frequently Asked Questions regarding walk-in counselling service for youth.


Rebound Child & Youth Services  NHH