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COVID-19 (2019 Novel Coronavirus)

For the latest provincial information on COVID-19, including vaccine booking options and how to obtain your vaccine certificate, NHH recommends Ontario’s dedicated COVID website: ontario.ca/page/2019-novel-coronavirus . For local updates on the number of confirmed cases in Northumberland County and the Haliburton, Kawartha, Pine Ridge District Health Unit area, and other local services related to COVID-19, please see the Health Unit website: hkpr.on.ca

Additional Information for NHH Patients, Families and Visitors

[Updated January 20 2022, 3:15 PM – this information is subject to change.]

As COVID-19 continues to evolve, hospitals, paramedics, primary care providers, public health units and other partners are working together to ensure safe practices in our communities. The Public Health Agency of Canada continues to identify the risk to Canadians as high, with an increased risk of more severe outcomes from COVID-19 for older people (age 65+), people with underlying medical conditions (e.g. heart or chronic lung disease), and individuals with compromised immune systems. Locally, the HKPR District Health Unit reports COVID-19 data on their website here, with a total to date of 2,545 confirmed cases identified to date among Northumberland residents, 1650 of which are not yet resolved. In addition to recommending the provincial information and related links on Ontario’s COVID website, NHH will continue to update the COVID-19 News and Frequently Asked Questions sections to further support local information sharing.

Frequently Asked Questions

The Ministry of Health COVID-19 Reference Document for Symptoms is updated regularly. It includes the latest listing of typical and atypical symptoms, including:

  • Fever (37.8C or greater)
  • Chills
  • New or worsening cough
  • Shortness of breath
  • Sore throat
  • Runny nose or nasal congestion
  • Nausea/vomiting, diarrhea, abdominal pain
  • Difficulty swallowing
  • Unexplained headache
  • Joint/muscle aches
  • New loss of taste or smell

For the most recent list of symptoms, please refer to the latest version of the Reference Document on the Ministry of Health COVID website here.

NEW - Ontario has recently updated its COVID-19 testing guidelines, to ensure publicly funded testing and case and contact management resources are focused on the highest-risk settings to protect the most vulnerable and to help keep critical services running.

Outside of highest-risk settings, members of the public with mild symptoms are now asked not to seek testing but, rather, to isolate at home. Use this online self-assessment tool to help determine if you need to seek further care. Find updated isolation guidelines here. If your symptoms are severe, please seek medical attention immediately or call 9-1-1. If you are unsure, and require assessment from a primary care provider, see the NHH COVID-19 Clinical Assessment Centre info, below.

Those eligible for COVID-19 testing will find details on area options below.

  • New Location NHH COVID-19 Clinical Assessment Centre, 1000 DePalma Drive, inside the main entrance of the hospital. The Centre is open daily between 8am and 4pm. It is recommended that all patients call 905-377-7783 or 1-833-678-2435 toll free for assessment prior to arriving on site. Walk-in patients will be accepted. A primary care provider is available at the NHH CAC for assessment of symptoms possibly associated with COVID-19. Assessment does not necessarily mean a test will be administered. For more information, please see the NHH COVID-19 Clinical Assessment Clinic page and for the frequently asked questions and answers, please click here.
  • Trent Hills COVID-19 Testing Centre, 146 Oliver Road, Campbellford, lower side level of the Campbellford Memorial Hospital - 705-395-1801 (Open Tuesday and Thursday, 9AM to 5PM, for virtual screening by telephone and pre-scheduled appointments).
  • COVID-19 testing at area pharmacies - Ontario is now allowing select pharmacies to provide COVID-19 testing, including some in our area. Pharmacies are required to follow strict infection prevention and control measures to protect staff, patients and customers from the virus. Click here to find pharmacy and other testing locations in your area (the site is searchabel by community or postal code).

The latest provincial information about COVID-19 vaccines and the phased rollout of these vaccines across Ontario is available on the province's COVID-19 webpage, covid-19.ontario.ca. Ontario is now in Phase 3 of its rollout plan, meaning vaccines are widely available from a range of sources, including mass vaccination clinics, primary care providers, pharmacies and mobile/pop-up clinics. Following Health Canada’s approval of the paediatric Pfizer COVID-19 vaccine, children aged five to 11 are now eligible. For details on the provincial vaccine rollout for youth five to 11, see this Ministry of Health media release.

Latest news on booster dose eligibility

Beginning Monday, December 20, 2021, individuals aged 18 and over are eligible to schedule their third booster dose appointment. Boosters may now be booked three months (84 days) after a second dose. Booster doses are being offered based on evidence of gradual waning immunity six months after receiving one's second dose. 

Provincial booking system

Booking may be done online through the provincial COVID-19 booking system at www.ontario.ca/bookvaccine or by phone through the Provincial Vaccine Contact Centre at 1-833-943-3900. For a complete listing of the local vaccination options operated by the HKPRDHU please see the Vaccination Clinics section of their website here: www.hkpr.on.ca/2021/03/12/vaccination-clinics/

Pharmacies

Eligible Ontarians can also register to receive a COVID-19 vaccine at a participating pharmacy. Some pharmacies are accepting walk-ins, others require an appointment. Hours of availability and services vary by pharmacy. For a current list of all participating pharmacies, visit https://covid-19.ontario.ca/covid-19-vaccines-ontario

Primary care providers

Some primary care teams and/or providers are offering vaccination clinics as well. Reach out to your primary care provider directly for information, or monitor their website and social media feeds for updates.

Local Mobile/Pop-Up Vaccine clinic options

NHH is proud to be part of the Ontario Health Team of Northumberland which is bringing Mobile Pop-Up Vaccine opportunities to locations across our region on a walk-in, no appointment required basis. For the latest information on these local mobile clinic options, please see the News and Notices section of the OHT-N website, www.ohtnorthumberland.ca, and be sure to follow the OHT-N social media feeds on Twitter and Facebook. Updates are shared as information becomes available.

Yes. Until a vaccine is widely distributed it is recommended that we all continue to follow the public health rules for our region and take the simple everyday actions to help stop the spread of the virus: maintain physical distancing from those outside our household, wear a mask, practice good hand hygiene and stay home when we are ill.

Yes. As announced on October 15, the Ontario government has made an enhanced vaccine certificate with official QR code and the free verification app, "Verify Ontario," available for download. Download your enhanced vaccine certificate, with a QR code, by following the prompts here. You will require a green photo health (OHIP) card. You may also call the Provincial Vaccine Contact Centre at 1-833-943-3900 to have your enhanced vaccine certificate emailed or mailed to you directly. The system will allow you to save the electronic version of your vaccine certificate with a QR code to your phone or print a paper copy. Businesses must accept both electronic and paper version. The original vaccine receipt without a QR ode will remain valid and will continue to be accepted, but the province is encouraging individuals to download the enhanced vaccine certificate with a QR code as soon as possible as an easier, more secure and convenient way to have your proof of vaccination verified. As in the past, Ontarians will need to be prepared to show a piece of identification with their name and date of birth along with their proof of vaccination when visiting select businesses and organizations.

Following public health advice remains critical. We can all help to minimize the risk of the spread of COVID-19 by continuing to:

  • Maintain physical distance from others (6 feet or 2 metres)
  • Wear a face covering when physical distancing is a challenge, not possible or required (for information on how to put on, remove and clean a non-medical face mask. See the latest Health Canada recommendations here. For information on NHH's universal mask policy, go here
  • Wash hands frequently and thoroughly with soap and water or an alcohol-based hand sanitizer. Always wash your hands before eating or drinking, after using the washroom, if your hands become visibly dirty and before and after you put on AND take off a face mask
  • Avoid touching your eyes, nose and mouth
  • Support children 5 to 11 to receive the pediatric COVID-19 vaccine
  • Download COVID Alert, the made-in-Ontario app that alerts users if they may have been exposed to someone who has tested positive for COVID-19. Apple users may download here, Android users go here

To minimize the risk of spreading viruses to others, you should also cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the garbage and wash your hands. If you do not have a tissue handy, cough or sneeze into your sleeve or arm. Stay home when you are ill and avoid contact with those outside your immediate household through physical distancing, particularly those who may be more vulnerable.

Visitor and family presence is integral to patient safety, the healing process, the patient's medical and psychological well-being, comfort and quality of life. While NHH had an open visiting policy prior to COVID-19, traffic within the hospital is presently restricted with in-person visits limited to visitors to a patient that is dying or very ill; a (single) support for a delivering mother; a parent/guardian of a child or primary family caregiver for an individual with specific needs. Please see the latest information on visitor restrictions on our website here. NHH's Virtual Visiting program continues to be available. Virtual visits are available weekdays by contacting the hospital's Virtual Visiting Team at 905-372-6811, ext. 3146 or by email to virtualconnections@nhh.ca  Note: to protect patient privacy, the patient's full name should not be included in the email. Read more about Virtual Visiting, including how to request a virtual visit, here.

Yes. NHH continues to actively screen incomers at all open public entrances to assess for symptoms and to support the visitor restrictions as noted above. At any time, if you have a clinic appointment, test or other procedure scheduled, and have any of the symptoms listed above, please call your clinic to see if you should still come to the hospital.

The federal government continues to recommend that all travellers complete a full COVID-19 vaccine series at least 14 days prior to departure and to avoid non-essential travel to all destinations. Canada's latest travel advice and information related to COVID-19 will be found at https://travel.gc.ca/travel-covid

The emotional and psychological impact of COVID-19 and the change and uncertainty it has brought to our lives is significant. Reach out if you need to speak with someone. Free supports are available locally and from a range of provincial resources. Below are just some of the options available.

  • Walk-in Counselling Clinic (905-377-7784), Tuesdays from 8 AM – 4PM and Thursdays from 10 AM to 6 PM – temporarily shifted to a virtual model as a result of COVID-19, the walk-in (offered in partnership with Rebound Child and Youth Services) is also available to a limited number of in-person appointments for individuals without access to phone and/or virtual services. Precautions will be in place to ensure client safety with appropriate physical distancing. NOTE: the Walk-In Clinic will be closed December 28 and 30; regular hurs of operation will resume January 4, 2022. For crisis supports outside of these hours, please see below.
  • Rebound Child and Youth Service - In addition to the Walk-in Counselling service noted above, Rebound offers a wide range of programming to support children, youth and their families. Contact Rebound directly at 905-372-0007 or 1-877-688-0007.
  • BounceBack – a free skill-building program for adults and youth 15+, BounceBack  offers the guidance of a coach to work through a series of workbooks at your own pace to help gain practical skills to help manage low mood, anxiety, worry or stress.
  • Kids Help Phone – for support at any time of day, children and youth can call 1-800-668-6868 or text CONNECT to 686868 to contact the Kids Help Phone.
  • GOOD2TALKON - for 24/7 confidential mental health and addictions support, post-secondary students can call 1-866-925-5454 or text GOOD2TALKON to 686868 or visit the Good2Talk website here

For individuals in crisis:

  • Call Four County Crisis at 1-705-745-6484 or 1-866-995-9933;
  • Reach out to the Community and Social Services Help Line by dialing 211; or,
  • Go to the closest Emergency Department.

For more information on mental health resources see the Ontario mental health, wellness and addictions support summary on the province’s COVID-19 website here.

Offers of support have flowed in to NHH in many ways throughout this prolonged pandemic. Thank you, Northumberland. We are extremely grateful. Please see below for information on how you can best help us channel these acts of kindness at this time:

  • Offers of medical equipment/supplies – NHH continues to accept unopened, CSA-approved personal protective equipment (PPE), including gloves, N95 respirators and surgical masks. All equipment donations must first be vetted through our Materials Management department. They cannot be dropped off without first confirming that they can be accepted. Contact Emily Anderson eanderson@nhh.ca
  • Offers of hand-made items - On April 15th, 2020, NHH issued a call to local sewers and crafters to support four priority needs: surgical hats, scrub bags, mask buddies and washable, reusable face masks crafted from special hospital-issued material. See details in the related media release here. This call for support has now concluded and we thank all involved for the wonderful support.
  • Offers of food – We are not able to accept homemade food items for sharing, nor are gifts such as boxes of chocolate, donuts, etc acceptable due to the infection risk of shared food items. Donations may be used to purchase meals/snacks/beverages for staff through the NHH Bistro or other local options. Community members interested in supporting staff and boosting spirits in this way are encouraged to direct questions or suggestions through the NHH Foundation office care of Rhonda Cunningham rcunningham@nhh.ca 
  • Offers of funds – Please contact the NHH Foundation care of Rhonda Cunningham rcunningham@nhh.ca
  • Offers of health human resources – Please email our Human Resources department care of careers@nhh.ca and note “COVID-19” and the specific credentials (eg. NP, RN) in the subject line. Current career opportunities are highlighted here.
  • Questions or other offers of support  – Please contact Public Affairs at jgillard@nhh.ca

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