COVID-19 (2019 Novel Coronavirus)

For the latest provincial information on COVID-19, including vaccine booking options, NHH recommends Ontario’s dedicated COVID website: ontario.ca/page/2019-novel-coronavirus . For local updates on Covid-19 activity in the Lakelands Public Health area, please see the website: www.lakelandsph.ca

Additional Information for NHH Patients, Families and Visitors

[Please note: this information is subject to change.]

Hospitals, paramedics, primary care providers, public health units and other partners continue to work together to ensure safe practices to minimize and manage the risk of COVID-19 in our communities. Locally, Lakelands Public Health reports COVID-19 data on their Respiratory Infections Dashboard here. In addition to recommending the provincial information and related links on Ontario’s COVID website, NHH continues to update COVID-19 News and Frequently Asked Questions sections to further support local information sharing.

Frequently Asked Questions

The Ministry of Health's Management of Cases and Contacts of COVID-19 in Ontario is updated regularly. It includes the latest listing of typical and atypical symptoms of COVID-19, which include:

  • fever and/or chills; OR
  • cough; OR
  • shortness of breath; OR
  • decrease or loss of taste or smell; OR
  • two or more of any of the following:
    • runny nose/nasal congestion
    • headache
    • extreme fatigue
    • sore throat
    • muscle aches or joint pain
    • gastrointestinal symptoms (i.e. vomiting or diarrhea)

For the most recent list of symptoms, please refer to the latest version of the Management of Cases and Contacts of COVID-19 in Ontario on the Ministry of Health COVID website here.

COVID-19 testing at area pharmacies - Click here to find pharmacy and other testing locations in your area (the site is searchable by community or postal code).

Ontario continues to update its COVID-19 testing guidelines. Please visit the Ontario Ministry of Health’s Testing Locations and Clinical Assessment Centres page for an updated list on testing eligibility and locations.

Use this online self-assessment tool to help determine if you need to seek further care. Find updated isolation guidelines here. If your symptoms become severe, please seek medical attention immediately or call 9-1-1.

Treatment options are now available to higher risk individuals with mild to moderate COVID-19. Time is of the essence because the treatments work best when given early. Use Ontario's antiviral screener tool to help determine if you should be assessed for treatment.

Paxlovid is given to people who are at higher risk of serious illness from COVID-19.

Your primary care provider or another health care provider can tell you if you are at higher risk of serious illness from COVID-19.

Speak to your health care provider or call 811 or visit Ontario’s Health811 website for safe, high-quality care from a registered nurse. You can also call Telehealth Ontario at 1-866-797-000 if you have questions or need assistance.

The latest information about COVID-19 vaccines is available on the province's COVID-19 webpage, covid-19.ontario.ca. Vaccines are widely available from a range of sources, including mass vaccination clinics, primary care providers, pharmacies and mobile/pop-up clinics.

Provincial booking system

Booking may be done online through the provincial COVID-19 booking system at www.ontario.ca/bookvaccine or by phone through the Provincial Vaccine Contact Centre at 1-833-943-3900.

Pharmacies

Eligible Ontarians can also register to receive a COVID-19 vaccine at a participating pharmacy. Some pharmacies are accepting walk-ins, others require an appointment. Hours of availability and services vary by pharmacy. For a current list of all participating pharmacies, visit www.ontario.ca/page/covid-19-vaccines

Primary care providers

Some primary care teams and/or providers are offering vaccination clinics as well. Reach out to your primary care provider directly for information, or monitor their website and social media feeds for updates.

NHH has joined other health care organizations in Ontario by shifting to optional masking across the hospital, including areas of clinical and patient care. NHH will remain a mask-friendly environment and provide masks for all staff, physicians, midwives, volunteers, patients, and visitors upon request.

Please note patients with symptoms of communicable respiratory illness may be required to mask within the hospital.

As public health measures continue to ease, individuals will need to make your own decisions about which personal measures to take to reduce your risks. Below are Public Health recommendations that can help minimize the risk of infection or spread of COVID-19:

  • Maintain physical distance from others (6 feet or 2 metres)
  • Wear a face covering when physical distancing is a challenge, not possible or required (for information on how to put on, remove and clean a non-medical face mask. See the latest Health Canada recommendations here. For information on NHH's universal mask policy, go here
  • Wash hands frequently and thoroughly with soap and water or an alcohol-based hand sanitizer. Always wash your hands before eating or drinking, after using the washroom, if your hands become visibly dirty and before and after you put on AND take off a face mask
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Support children 5 to 11 to receive the pediatric COVID-19 vaccine

To minimize the risk of spreading viruses to others, you should also cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the garbage and wash your hands. If you do not have a tissue handy, cough or sneeze into your sleeve or arm. Stay home when you are ill and avoid contact with those outside your immediate household through physical distancing, particularly those who may be more vulnerable.

Visitor and family presence is integral to patient safety, the healing process, the patient's medical and psychological well-being, comfort and quality of life. Please find information on visiting in our Visiting Guidelines here.

Resources