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NHH COVID-19 Visiting Guidelines

Northumberland Hills Hospital (NHH) recognizes that visitor and family presence is integral to patient safety, the healing process, the patient’s medical and psychological well-being, comfort and quality of life.

While NHH offered an open visiting policy prior to the global pandemic, traffic within the hospital remains restricted at this time to reduce the spread of COVID-19 and help keep patients, the healthcare team, visitors and volunteers safe.

NHH made the difficult decision to limit visitors on November 13, 2020, when a facility-wide outbreak of COVID-19 was temporarily declared. This outbreak was declared over on November 19, 2020 (see public health announcement here) but out of an abundance of caution, visitor and volunteer restrictions remain in place at NHH for the time being.

Essential visitors only at this time

All visitors, both in the Emergency Department and on our in-patient wards, are currently restricted, with essential visitors only permitted at this time, specifically: patients who are palliative or end-of-life; a support for a delivering mother; a parent/guardian of a child; or, a caregiver deemed essential for an individual with a specific need, at the discretion of the care team.

Our aim is to strike an appropriate balance between access to loved ones and safety for all involved. Sincere gratitude goes out to patients and visitors alike for the continued understanding and cooperation. We will monitor the situation closely, and update our Visiting Guidelines as required.

Essential visitors please note: NHH’s Universal Masking Policy continues to be strictly enforced. Please click below for details:

NHH Universal Masking Policy

Virtual visiting option available on request

Virtual visiting appointments are a good alternative to consider if you are unable to enter the hospital at this time to see a loved one. Virtual visiting is available Monday through Friday. Virtual visits may be requested by either patients or by their family members or friends. Phone appointments are also available on request.

Those interested in requesting a Virtual Visiting appointment with an individual admitted to NHH can contact the hospital’s Virtual Visiting Team at 905-372-6811 ext. 3146 or send an email to virtualconnections@nhh.ca and include their preferred contact information, as well as the unit, room number and initials of the patient they would like to connect with (note: to protect patient privacy, the patient’s full name should not be included in the email).

For more information and a list of FAQ's, please click the button below to visit the Virtual Visiting page:

Virtual Visits