NHH COVID-19 Visitor Policy and Related Resources

Visitor and family presence is integral to patient safety, the healing process, the patient’s medical and psychological well-being, comfort and quality of life.

While Northumberland Hills Hospital (NHH) offered an open visiting policy prior to COVID-19, traffic within the hospital has unfortunately been restricted since the onset of the pandemic, to reduce the spread of COVID-19 and help keep patients, the healthcare team and visitors safe.

In step with provincial direction, in-person visits have been generally limited to essential visitors, including: a patient that is dying or very ill; a support for a delivering mother; a parent/guardian of a child or family caregiver deemed essential for an individual with specific needs. A new virtual visiting program – introduced in April to ease the challenge for families and patients alike – has enabled more than 200 virtual patient visits, thanks to the support of local donors, who supplied the necessary iPads.

NEW - Beginning Saturday, July 25th, NHH will move into Phase Two of its COVID-19 Visitor Policy. This means that one designated family caregiver (or visitor), as identified by the patient, will also be able to visit admitted inpatients inside the ‘cold zone’ – the area of the hospital without COVID-19 patients – weekends between 1PM and 5PM.

For more information, and answers to Frequently Asked Questions (FAQs), please click below:

NHH News Release Visitor and Family Presence Update

Frequently Asked Questions COVID 19 Visitor Policy

NHH COVID 19 Visitor Policy

Virtual visiting appointments, currently available Monday through Friday, can be requested by either patients or by their family members or friends. Phone appointments are also available on request.

Those interested in requesting a Virtual Visiting appointment with an individual admitted to NHH can contact the hospital’s Virtual Visiting Team at 905-372-6811 ext. 3146 or send an email to virtualconnections@nhh.ca and include their preferred contact information, as well as the unit, room number and initials of the patient they would like to connect with (note: to protect patient privacy, the patient’s full name should not be included in the email).

For more information and a list of FAQ's, please click the button below to visit the Virtual Visiting page:

Virtual Visits

Northumberland Hills Hospital Logo

Visiting Guidelines

Northumberland Hills Hospital encourages visits from family and friends throughout our patients' healing process. We know that having loved ones nearby while in hospital makes patients more comfortable and speeds up their recovery.

NHH does not restrict visiting to certain times of the day or evening. Through the Visiting Guidelines provided below, we list certain requirements, particularly related to entry/exit after hours. We thank all visitors for their appreciation of our need to strike the right balance between visiting and the healing process and, further, to protect all patients' rights to privacy and confidentiality. NHH reserves the right to limit, restrict or deny patient visitation based on the needs of the patients or the organization.

Visiting Guidelines at a Glance

Evening and night hour visiting requirements (8:00 PM to 6:00 AM)

Emergency Department (ED) visiting requirements

Due to space restrictions with the ED, the number of visitors may be limited based on patient and department needs. At all times, visitors to the ED will:

All visitors are expected to be respectful of the rights and property of other patients, visitors and staff of the hospital. If you have questions or feedback regarding NHH's Visiting Guidelines, please contact NHH's Public Affairs office at 905-377-7757.