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NHH COVID-19 Visiting Guidelines

With key public health and health system indicators continuing to improve, an update to Northumberland Hills Hospital’s COVID-19 Visitor Policy has been implemented following consultation with staff, physicians, infection prevention specialists and members of the hospital’s Patient and Family Advisory Council.

Effective Monday, March 21, NHH will further relax COVID-19 visitor restrictions on both inpatient units and within the Emergency Department/Short Stay Unit. A daily maximum of two visitors or essential caregivers will now be permitted between the hours of 8AM to 8PM. To minimize the number of individuals in patient rooms at any one time, these two visitors will not be permitted simultaneously.

Exceptions to the two-person and 8AM to 8PM rule will continue as follows:

All visitors/essential caregivers continue to be required to sign in and document their contact information for purposes of contact tracing.

Rapid Antigen Testing to be concluded, effective March 21

As an additional temporary precaution against the spread of COVID-19, NHH has been piloting the use of Rapid Antigen Tests for those visiting admitted inpatients as part of the screening process. In light of the very low volume of positive cases identified and the steadily declining COVID-19 cases in the community, NHH will stop the Rapid Antigen Testing requirement for visitors on Monday, March 21.

No in-person visiting on inpatient units on outbreak

Visiting will continue to be on hold for inpatients whose room is located in a COVID-19 hot zone (i.e. a unit designated in a COVID-19 ‘outbreak’ status by Public Health) OR confirmed or presumed positive for COVID-19. As of today (March 18, 2022) there are no active COVID-19 outbreaks at NHH. Previously provided on our public website each Monday, Wednesday and Friday, updates on the status of COVID-19 at NHH will conclude on March 21, 2021 and be communicated publicly on an ad hoc basis moving forward, as required.

For further details, including information on virtual visiting, which will continue, please see the related media release and supporting FAQ documents, below:

Frequently Asked Questions COVID-19 Visitor Policy (Mar 21, 2022)

NHH News Release COVID-19 Visiting Policy update (Mar 21, 2022)

NHH COVID-19 Visitor Policy (Dec 24, 2021)

NHH Universal Masking Policy – Note: universal masking continues to be strictly enforced. All visitors will be provided with a hospital-issued medical mask for use during their visit.

Our aim is to strike an appropriate balance between access to loved ones and safety for all involved. Sincere gratitude goes out to patients and visitors alike for the continued understanding and cooperation. We will monitor the situation closely, and update our Visiting Guidelines as required.

Virtual visiting option available on request

Virtual visiting appointments are a good alternative to consider if you are unable to enter the hospital at this time to see a loved one. Virtual visiting is available Monday through Friday. Virtual visits may be requested by either patients or by their family members or friends. Phone appointments are also available on request.

Those interested in requesting a Virtual Visiting appointment with an individual admitted to NHH can contact the hospital’s Virtual Visiting Team at 905-372-6811 ext. 3146 or send an email to and include their preferred contact information, as well as the unit, room number and initials of the patient they would like to connect with (note: to protect patient privacy, the patient’s full name should not be included in the email).

For more information and a list of FAQ's, please click the button below to visit the Virtual Visiting page:

Virtual Visits