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NHH Visiting Guidelines

With the exception of areas identified on outbreak, most COVID-19 visiting restrictions have been lifted and the hospital has returned to its previous 'open' visiting policy. There is no daily maximum of visitors or essential caregivers and no set visiting hours. Visits shound not be planned during therapy or treatment times, and the privacy and healing environment of all patients and their families must be respected at all times.

Self screening required of all visitors

Visitors to NHH are expected to self-screen for symptoms of COVID-19 or other illness and visitors are accountable for deciding for themselves if they are ill or at risk of a potential exposure. If you are experiencing symptoms of any kind it is expected, for the safety of your loved ones and others, that you will postpone your visit to patients in the hospital. Proof of vaccination is not presently required by visitors, but staying up to date with COVID-19 vaccinations is strongly recommended by all visitors who enter.

Universal masking policy remains in place

As a high-risk setting, NHH’s universal masking policy remains in place throughout the hospital and Community Mental Health offices and is strictly enforced. Visitors continue to have access to free masks on entry to the hospital and NHH’s Community Mental Health offices and will be expected to keep their medical-grade mask on at all times (or over top of their personal cloth mask) while inside, unless eating or drinking in designated areas. No eating or drinking is permitted by visitors in patient rooms at this time due to the infection risk that this could pose.

No in-person visiting on inpatient units on outbreak

Visiting will continue to be on hold for inpatients whose room is located in a COVID-19 hot zone (i.e. a unit designated in a COVID-19 ‘outbreak’ status by Public Health) OR confirmed or presumed positive for COVID-19. As of today (July 8th, 2022) there are no active COVID-19 outbreaks at NHH. Alerts regarding any new COVID-19 outbreaks at NHH will be shared publicly as appropriate through NHH’s communication channels.

For further details, please see our latest media release and supporting FAQ documents, below:

Frequently Asked Questions - Visiting Guidelines (Sept 2, 2022)

News Release COVID-19 outbreak at NHH declared over (Sept 2, 2022)

NHH Universal Masking Policy – Note: universal masking continues to be strictly enforced. All visitors will be provided with a hospital-issued medical mask for use during their visit.

Our aim is to strike an appropriate balance between access to loved ones and safety for all involved. Sincere gratitude goes out to patients and visitors alike for the continued understanding and cooperation. We will monitor the situation closely, and update our Visiting Guidelines as required.

Limited virtual visiting appointments available on request

Virtual visiting appointments remain a good alternative to consider if you are unable to enter the hospital at this time to see a loved one. Virtual visiting is available on an as-requested basis. Virtual visits may be requested by either patients or by their family members or friends. Phone appointments are also available on request.

Those interested in requesting a Virtual Visiting appointment with an individual admitted to NHH can contact the hospital’s Virtual Visiting Team at 905-372-6811 ext. 3146 or send an email to and include their preferred contact information, as well as the unit, room number and initials of the patient they would like to connect with (note: to protect patient privacy, the patient’s full name should not be included in the email).

For more information and a list of FAQ's, please click the button below to visit the Virtual Visiting page:

Virtual Visits