Patient and Family Advisory Council
Northumberland Hills Hospital’s Patient and Family Advisory Council was formed in December 2016 following a public call for interest. Since then, the Council's work has expanded steadily. Now active in three ways (as equal partners on all of NHH's core Quality and Practice Committees, on departmental assignments, and on special projects that are both corporate and PFAC-driven) the PFAC--guided by a co-designed vision and purpose--is a key part of decision making throughout the hospital, working to continuously improve the experience of individuals who receive care at NHH, and their families.
Vision:
"To influence and be a part of decision making throughout Northumberland HIlls Hospital (NHH), in a manner that reflects NHH's core values of integrity, quality, respect, compassion and teamwork, for the purpose of continuously improving the experience of individuals who receive care at NHH and their families."
Purpose:
"To integrate patient and/or family perspectives into NHH decision making through Patient and Family Advisor representation on selected quality and practice committees as well as ad hoc program and issue-specific opportunities across the organization, learning together as we go and adjusting our approach as required."
Patient and Family Advisory Council Members
- Rachel Rapaport Beck, Hamilton Township - Acute Care Quality and Practice Committee and Joint Communication and Community Engagement Working Group
- Jennifer Gillard, Vice President, Patient Experience, Public Affairs and Strategic Partnerships
- Wayne Gladstone - ED Quality and Practice Committee
- David Harnden, Grafton - Post Acute Specialty Services and Surgical Services/Ambulatory Care Quality and Practice Committees, Experience Measurement Working Group, Essential Care Partner Pilot Working Group and March of Dimes Peer Support Volunteer (Integrated Stroke Program)
- Kelsey Hayes, Cobourg - Maternal/Child Program Quality and Practice Committee
- Irene Kavanagh, Cobourg - ICU and Laboratory
- Bonnie McKee, Port Hope - Equity, Diversity and Inclusion Committee and the Patient Experience Measurement and Seniors Care Best Practice Working Groups
- Gillian Robinson, Cobourg - Hospital Acquired Pressure Injury (HAPI) Quality Aim Committee and Human Resources
- VACANT - Access and Flow Quality and Practice Committee
- VACANT - Cancer and Supportive Care Quality and Practice Committee
- VACANT - Community Mental Health Quality and Practice Committee
Terms of Reference and Role Description
Expressions of Interest
PFAC volunteers typically serve for a minimum of one and maximum of three years. Expressions of Interest to join the PFAC are welcomed at any time, with intake of new Advisors occurring as opportunities become available. Please review the information below, and contact our Public Affairs office directly at 905-377-7757 if you have further questions.