Patient and Family Advisory Council
Northumberland Hills Hospital’s Patient and Family Advisory Council was formed in December 2016 following a public call for interest. Since then, the Council's work has expanded steadily. Now active in four ways (as equal partners on all of NHH's core Quality and Practice Committees, on departmental assignments, on special projects that are both corporate and PFAC-driven and, finally, on regional working groups) the PFAC--guided by a co-designed vision and purpose--is a key part of decision making throughout the hospital, working to continuously improve the experience of individuals who receive care at NHH, and their families.
Vision:
"To influence and be a part of decision making throughout Northumberland Hills Hospital (NHH), in a manner that reflects NHH's core values of integrity, quality, respect, compassion and teamwork, for the purpose of continuously improving the experience of individuals who receive care at NHH and their families."
Purpose:
"To integrate patient and/or family perspectives into NHH decision making through Patient and Family Advisor representation on selected quality and practice committees as well as ad hoc program and issue-specific opportunities across the organization, learning together as we go and adjusting our approach as required."
Patient and Family Advisory Council Members
- Rachel Rapaport Beck, Hamilton Township - Maternal/Child Care Quality and Practice Committee and Joint Communication and Community Engagement Working Group
- Ann Dobby, Cobourg – Acute Care Quality and Practice Committee and Access and Flow Quality and Practice Committee
- Jennifer Gillard, Vice President, Patient Experience, Public Affairs and Strategic Partnerships
- Wayne Gladstone - ED Quality and Practice Committee
- Sharon Guest - Cancer and Supportive Care and Community Mental Health Quality and Practice Committees
- David Harnden, Grafton - Post Acute Specialty Services and Surgical Services/Ambulatory Care Quality and Practice Committees, Experience Measurement Working Group, Essential Care Partner Pilot Working Group and March of Dimes Peer Support Volunteer (Integrated Stroke Program)
- Irene Kavanagh, Cobourg - ICU and Laboratory Quality and Practice Committees, Experience Measurement Working Group and Emergency Wait Time Visibility Working Group
- Bonnie McKee, Port Hope - PFAC Chair, NHH Board PFAC representative, Equity, Diversity and Inclusion Committee, DASH and Falls Quality Aim Committees, Experience Measurement Working Group, Master Planning Steering Committee, Essential Care Partner Pilot Working Group, Palliative Care and (Interim) Diagnostic Imaging Quality and Practice Committees and Integrated Quality, Practice and Risk Committee
- Gillian Robinson, Cobourg - Hospital Acquired Pressure Injury (HAPI) Quality Aim Committee and Human Resources
Terms of Reference and Role Description
Expressions of Interest
PFAC volunteers typically serve for a minimum of one and maximum of three years. Expressions of Interest to join the PFAC are welcomed at any time, with intake of new Advisors occurring as opportunities become available. Please review the information below, and contact our Public Affairs office directly at 905-377-7757 if you have further questions.