Quality and Patient Safety

Quality patient care is the top priority for every member of the NHH team and, as such, we are committed to transparency and continuous improvement. At NHH, "Quality" means providing service excellence to our patients and the community. Click here for information on Northumberland Hills Hospital’s Quality and Safety Framework.

This section contains information and documents related to:

Patient Safety Indicator Reports

We are committed to providing the safest care to our patients. There are seven patient safety indicators that are publicly reported under the Excellent Care for All Act on our website and by the provincial government, Health Quality Ontario.

Click here for our latest Patient Safety Indicator report 

Our Quality Improvement Plan (QIP)

The Ontario Government passed the Excellent Care for All Act (ECFAA). One of the ways that ECFAA seeks to help hospitals meet their community's expectations regarding quality, patient safety and accountability is through the public reporting of Quality Improvement Plans. For NHH, the Quality Improvement Plan (QIP) is a meaningful way for us to clearly articulate our accountability to our community, patients, and staff.
The Quality and Safety Committee of the Board, NHH administration, physicians, other health care professionals and patient/family advisors work together to develop annual QIPs for NHH and monitor progress.
Our QIP is Made up of Two Parts:

Our Patient Safety Plan

The Excellent Care for All Act (ECFAA) puts Ontario patients first by strengthening the health care sector's organizational focus and accountability to deliver high quality patient care. ECFAA is based on strategic directions that exemplify good governance and high-quality patient care. NHH’s Patient Safety Plan is strategically linked to our Quality and Safety Framework, and our QIP, and represents our commitment within the specified time period, to our shared purpose of exceptional patient care every time.

Click here to review NHH’s Patient Safety Plan 

Accreditation Canada Seal for Northumberland Hills Hospital - Exemplary Standing 2022

Hospital Accreditation

Accreditation is one of the most effective ways for health services organizations to examine and improve the quality of their services regularly and consistently. Health care organizations that participate in Accreditation Canada's accreditation programs are evaluating their performance against national standards of excellence. Organizations that participate in the Accreditation Canada's accreditation programs are those that care about patient safety and providing quality service. It means the organization was assessed by its peers, met, or exceeded national standards of excellence, and continues to strive for high quality health care. This is a voluntary process that allows health-care providers to assess every aspect of health care and service against national standards of excellence.

In 2022 NHH was Accredited with Exemplary Standing.