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In-person visiting hours set to expand at NHH effective Monday, September 14

COVID-19 Visitor Policy expectations still apply

Visitor and family presence is integral to patient safety, the healing process, the patient’s medical and psychological well-being, comfort and quality of life.

While Northumberland Hills Hospital (NHH) offered an open visiting policy prior to COVID-19, traffic within the hospital has unfortunately been restricted since the onset of the pandemic, to reduce the spread of COVID-19 and help keep patients, the health care team and visitors safe.

In step with provincial direction, in-person visits were initially limited, in the earlier stages of the pandemic, to essential visitors, including: a patient that is dying or very ill; a support for a delivering mother; a parent/guardian of a child or family caregiver deemed essential for an individual with specific needs.

“While essential visiting has been continuously permitted for selected patients, on Saturday, July 25th, NHH moved into Phase Two of its COVID-19 Visitor Policy,” said Linda Davis, NHH President and CEO. “This meant one designated family caregiver (or visitor), as identified by the patient, was able to visit all admitted patients inside the ‘cold zone’–the area of the hospital without patients confirmed or presumed positive for COVID-19—on weekends and statutory holidays, between 1PM and 5PM.

Following careful monitoring of the volume of traffic inside the hospital, NHH is now preparing to safely expand these designated inpatient visiting hours to 7 days per week, within the same timeframe (1PM to 5PM). In addition, visitors (one per patient, per day) will also be permitted within the Emergency Department (ED), such that all patients being attended to within the ED will also now be allowed to have one visitor throughout their stay.

New visiting hours effective Monday, September 14th

Effective Monday, September 14th, one in-person visitor per patient per day will be able to visit:

Visiting hours within inpatient units will remain as they have been on weekends: between 1300 to 1700 (1PM and 5PM). Visiting will be permitted 24 hours a day within the Emergency Department.

Visitors will continue to be on hold for any patient in a COVID-19 ‘hot zone’ (i.e., confirmed or presumed positive for COVID-19).

The patient will continue to identify one visitor per patient per day, or primary family caregiver for individuals with specific needs. All visitors must be 16 years of age or older and will be required to sign in at entry and sign out at the end of their visit, to support contact tracing should that be required.

“The 1PM to 5PM timeframe for inpatient visits continues to be the time of day selected as it is a time when traffic within the hospital is typically lower and flow at entry/exit points into and out of the hospital can be more safely coordinated to ensure the necessary physical distancing requirements is maintained,” said Linda Davis, NHH President and CEO. “Again, we thank everyone for their patience and understanding as we work to balance safety with access. Our COVID-19 Visitor Policy aims to provide clarity for visitors and staff alike, during the various phases of the pandemic. As always, decisions related to the application of this policy in specific circumstances will rest at the discretion of the care team in consultation with the patient and/or their primary family caregiver.”

COVID-19 visitor expectations

The following expectations will continue to be applicable to all visitors throughout the duration of the pandemic. The visitor will:

Anyone feeling unwell should not visit a hospital patient. Only service animals are permitted into NHH at this time. Personal pets/therapeutic animals are not permitted. An overhead page will continue to remind visitors when the designated COVID-19 visiting period is ending, and those required to leave will be expected to exit from the main (front) entrance.

Virtual Visiting option continues

NHH’s Virtual Visiting program continues to be available weekdays. Virtual visits may be scheduled weekdays by contacting the hospital’s Virtual Visiting Team at 905-372-6811 ext. 3146 or by email to Note: to protect patient privacy, the patient’s full name should not be included in the email.

Appeal process in place to address any concerns or special circumstances

The above restrictions will continue for the foreseeable future, assuming there is no significant local increase of positive cases.  Local cases, as reported by the HKPRD Health Unit, continue to be closely monitored. In the event that confirmed positive cases in the community rise substantially, or an in-hospital outbreak should occur, the hospital will return to Phase One of its COVID-19 Visitor Policy, limiting once again to essential family caregivers/visitors only and the virtual connection option.

Any individual patient and/or visitor with concerns regarding the COVID-19 Visitor Policy is encouraged to contact the manager of the patient care unit involved for discussion and resolution during business hours. In the event a visitor-related concern arises outside of business hours, when unit managers are not typically on site, the Clinical Operations Manager has been designated as the point person responsible for addressing the questions, in consultation with NHH’s Patient Relations Manager or manager/senior manager on call.

For further information on visiting during the COVID-19 pandemic, please see the related policy and Frequently Asked Questions document on our website at:

For news, updates, information and resources related to COVID-19, please visit our website at:

View/download the news release PDF