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New walk-in counselling option for youth opening March 19, no referral required

No-Referral Youth Walk-in Clinic Available March 19th, 2019

Access to youth counselling in our community will improve on March 19, 2019, with the expansion of an existing adult walk-in service to also serve individuals between the ages of 7 and 16.

The result of an innovative collaboration between Northumberland Hills Hospital’s Community Mental Health Service, Rebound Child and Youth Services and Northumberland Community Counselling Centre, the new youth walk-in counselling option will be accessed through a centralized intake location at Northumberland Hills Hospital Community Mental Health offices at 1011 Elgin Street West, Suite 200, Cobourg.

Based on a model similar to the adult walk-in clinic introduced by Northumberland Hills Hospital and Northumberland Community Counselling Centre in the fall of 2017, the youth walk-in clinic will be available two days a week, beginning Tuesday, March 19th. Hours of operation will be as follows:

Youth and their family members seeking the walk-in option will not require a referral. Seen on a first-come, first-served basis, walk-in clients will meet first with a community mental health staff member who will assess them for appropriateness for walk-in support. Once confirmed, clients will receive a same day individual counselling appointment with a counselor from Northumberland Hills Hospital, Rebound Child and Youth Services or Northumberland Community Counselling Services. In the event that crisis and/or in-patient hospital support is found to be required, or if additional referrals are needed, this will be coordinated.

There is no limit to the number of times local youth and their families may access the new walk-in counselling clinic. Northumberland Hills Hospital’s Community Mental Health Services team will continue to offer long-term counselling and group support, and previously established services will also continue unchanged at Northumberland Community Counselling Services and Rebound Child and Youth Services.

In a February 2018 presentation to the Hospital’s Board of Directors on her team’s services, Jennifer Cox, the hospital’s Integrated Community Mental Health Director, confirmed that after a year and a half in operation, the goals of the walk-in option for adults have been exceeded.

“Wait times for care have decreased, and client access to treatment has increased as a result of the adult walk-in counselling option,” Cox confirmed. “We have seen a significant uptake in the option for return counselling visits, and walk-in visitors have risen from 96 visits/month in April 2018, to 173 visits/month in November, 2018.”

Area agencies have also observed a rise in the number of youth requiring mental health support.

The total number of youth physically presenting to the Northumberland Hills Hospital Emergency Department for mental health reasons has increased year over since  2014/15, from 2% to 3.04% of overall Emergency Department visits for individuals 17 and under.

Northumberland Hills Hospital’s mental health crisis visits involving youth have increased significantly in the same period from 16% of total mental health crisis visits in 2014/15 to 26% in 2018/19.

Rebound Children and Youth Services reached out to Northumberland Hills Hospital in December 2018 to explore a possible collaboration to better address youth needs.

An opportunity to leverage the successful adult walk-in model emerged and the new three-way collaboration between Northumberland Hills Hospital’s Community Mental Health Services, Rebound and Northumberland Community Counselling Centre has now been formalized. 
“By working together with our community partners in this way, we are able to add real-time, counselling support in Northumberland,” said Carol Beauchamp, Executive Director, Rebound Child and Youth Services. “The needs have increased steadily in recent years, and wait lists for youth mental health supports have grown. Our aim with this new walk-in option is to address the challenges affecting area youth and their families, so that they can receive support in a timely and accessible fashion.” 
Janet Irvine, Executive Director of Northumberland Community Counselling Centre, anticipates a second benefit with the walk-in approach. “For our adult clients, the walk-in model has reduced the bias often associated with mental illness. Our Centre has found that youth and families who may be reluctant to approach their doctors with mental health concerns find self-referral more comfortable; the walk-in setting provides comfort plus an immediate response. Timeliness is everything. The earlier we offer assistance, the more unlikely situations will be to escalate.” 
“I would like to offer my congratulations to Northumberland Hills Hospital’s Community Mental Health Service, Rebound Child and Youth Services and Northumberland Community Counselling Centre, for their innovative and collaborative new youth walk-in counselling program,” stated David Piccini, MPP Northumberland-Peterborough South. “The government is making mental health a priority where every Ontarian is fully supported in their journey towards mental wellness. We applaud the initiative of these health care organizations to better address the needs of our local youth by increasing access to services on a timely basis.”  
Information on the new walk-in counselling clinic for youth will be found online at: and on the websites of Northumberland Hills Hospital, Rebound Child and Youth Services and Northumberland Community Counselling Centre.

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