Northumberland Hills Hospital Logo

In-person visiting hours to be extended at NHH, max number of visitors remains limited to one

COVID-19 Visitor Policy expectations still apply

NHH Visiting Guidelines October 2020

Visitor and family presence is integral to patient safety, the healing process, the patient’s medical and psychological well-being, comfort and quality of life.

While Northumberland Hills Hospital (NHH) offered an open visiting policy prior to the global pandemic, traffic within the hospital remains restricted at this time to reduce the spread of COVID-19 and help keep patients, the health care team and visitors safe.

In step with provincial direction, in-person visits were initially limited, in the earlier stages of the pandemic, to essential visitors only, including: a patient that is dying or very ill; a support for a delivering mother; a parent/guardian of a child or family caregiver deemed essential for an individual with specific needs.

“While essential visiting has been continuously permitted for selected patients throughout the pandemic, in July 2020 NHH relaxed restrictions for other visitors when the hospital moved into Phase Two of its COVID-19 Visitor Policy,” said Linda Davis, NHH President and CEO. “This meant one designated essential caregiver (or visitor), as identified by the patient, was able to visit all admitted patients inside the ‘cold zone’–the area of the hospital without patients confirmed or presumed positive for COVID-19—but only on weekends and statutory holidays, and within a restricted window of time (1PM to 5PM).

In mid-September NHH expanded these designated inpatient visiting hours to 7 days per week, within the same timeframe (1PM to 5PM). In addition, visitors (one per patient, per day) were also permitted within the Emergency Department (ED), such that all patients being attended to within the ED are now allowed to have one visitor throughout their stay.

NEW visiting hour extension, effective Monday, October 19th

Effective Monday, October 19th, one in-person visitor per patient, per day will continue to be able to visit:

Visiting hours within inpatient units will expand from four hours a day to 12 hours a day, 7 days a week (8AM to 8PM). Visiting will continue to be permitted for the essential caregiver 24 hours a day within the Emergency Department.

Visitors will continue to be on hold for any patient in a COVID-19 ‘hot zone’ (i.e., confirmed or presumed positive for COVID-19).

All visitors must be 16 years of age or older and will be required to sign in at entry at the end of their visit, to support contact tracing should that be required.

“We are hopeful that by expanding the hours of visiting access, more individuals will be accommodated,” said Linda Davis, NHH President and CEO. “We have consulted with our Patient and Family Advisory Council on this change, and there is agreement that it is a good approach at this time. We thank everyone for their patience and understanding as we work to balance safety with access. As always, decisions related to the application of NHH’s COVID-19 Visitor Policy in special circumstances will rest at the discretion of the care team in consultation with the patient and/or their primary family caregiver.”

COVID-19 visitor expectations

NHH reminds all patients and visitors that the following expectations continue to be applicable throughout the duration of the pandemic.

The patient and/or substitute decision maker will:

The visitor will:

*recognizing the unique circumstances of palliative/end-of-life patients, the care team may make exceptions to permit children under the age of 16

Anyone feeling unwell should not visit a hospital patient. Only service animals are permitted into NHH at this time. Personal pets/therapeutic animals are not permitted. An overhead page will continue to remind visitors when the designated COVID-19 visiting period is ending, and those required to leave will be expected to exit from the main (front) entrance.

Virtual Visiting option continues

NHH’s Virtual Visiting program continues to be available weekdays. Virtual visits may be scheduled weekdays by contacting the hospital’s Virtual Visiting Team at 905-372-6811 ext. 3146 or by email to Note: to protect patient privacy, the patient’s full name should not be included in the email.

Click on the following links for more information:

FAQs Covid-19 Visitor Policy

Covid-19 Visitor Policy

View/download the news release pdf