Other Opportunities: Manager, Quality, Patient Safety and Risk (Temporary, Full-Time)

Reference #	00683
Posted	Saturday, November 4th, 2023 at 1:00am
Scope	Public Applications Accepted
Position	Manager, Quality, Patient Safety and Risk (Temporary Full-Time)
Department	Quality, Patient Safety & Risk/Organizational Effectiveness
Term	Temporary, Full-Time
Application Deadline	Monday, November 6th, 2023 at 12:00am

VALUES AND COMMITMENT

At Northumberland Hills Hospital (NHH), our shared purpose is People First, and our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

EQUITY AND ACCESSIBILITY STATEMENT

Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed. For any hiring related accommodation needs and/or requests please email us via careers@nhh.ca.

LOCATION

Located approximately 100 kilometres east of Toronto, NHH is a vibrant community hospital delivering a broad range of acute, post-acute, outpatient and diagnostic services. Directly serving a growing population of more than 60,000 residents spread across a mix of urban and rural settings, NHH directly employs approximately 750 people and relies on the additional support provided by a highly engaged and supportive network of physicians, midwives and volunteers.

ROLE OVERVIEW

Reporting to the Vice President People, Culture and Organizational Effectiveness and as part of the Quality Patient Safety & Risk (QPSR) team, the Manager Quality, Patient Safety & Risk supports the development, implementation and evaluation of the Quality, Patient Safety and Risk operational workplans that are aligned to strategic priorities. They develop and coordinate an integrated approach to quality in a manner that promotes psychological safety, through the ownership and leadership of quality improvement initiatives, and the overseeing of quality and safety programs that are patient safety centric. They support the development, implementation, and management of NHH’s risk management plan in addition to working collaboratively with relevant stakeholders to mitigate, avoid and manage risks.

The Manager Quality, Patient Safety & Risk also leads, plans, supports, and evaluates reviews of patient safety incidents, serious and critical incidents or any other incidents that may lead to complaint investigations or medical and legal review, which may sometimes require immediate and accurate attention. The Manager Quality, Patient Safety & Risk is responsible for various work streams as agreed, such as Accreditation, Emergency Preparedness and Business Continuity, or as otherwise deemed important in the furtherance of NHH’s Quality, Patient Safety and Risk agenda.

The Manager Quality, Patient Safety & Risk is data driven and supports the development, tracking, analysis, interpretation and evaluation of quality, patient safety and risk metrics whilst also encouraging relevant stakeholders in the use of data and evidence-based decision making.

DUTIES & RESPONSIBILITIES

Act as a trusted and reliable advisor on matters related to quality, patient safety and risk.
Promote the use of the quality improvement methods and tools for program-based projects and reinforcing alignment with strategic initiatives and corporate objectives.
Train teams and individuals on the use of quality improvement processes and tools as required to support continuous quality improvement.
Collaborate with the decision support team in identifying quality and patient safety issues including analyzing for underlying causes.
Promote a culture of safety and risk awareness across NHH including keeping current on relevant trends.
Play a key role in support program-based projects including attendance at QPCs, assisting teams with identifying, measuring, analysing and presentation of quality data.
Support patient experience as necessary including providing advice and support on complex patient complaints.
Play an active role in the development, monitoring, tracking and evaluation of Quality Improvement Plans (QIPs), Patient Safety Plans and any other initiatives required to ensure a culture of continued quality improvement and patient safety.
Supports the development, implementation, maintenance, evaluations, and improvement of policies, procedures and associated frameworks and infrastructure.
Provide risk management support and advice as needed regarding high-risk situations, complex cases and patient safety matters.
Contribute to the development, facilitation or successful utilization of risk management tools and frameworks such as Root Cause Analysis, Failure Mode Effect Analysis, safeguard analysis, Lean, project management etc. as required.
Liaise with HIROC as required regarding all matters of risk assessment and management, undertakings, and claims.
Support all aspects of incident management including management of NHH’s incident reporting platform, analyzing, and trending of incident data.
Develop strategies to embed accreditation criteria into daily work so that NHH remains in a state of ongoing accreditation preparedness.
Contribute to planning and participating in ongoing educational opportunities such as involvement in external Communities of Practice or other training avenues.
Provide education and support to staff, physicians, and midwives on all aspects of risk management, patient safety and quality improvement.
Participate in internal and external projects, working groups, and other quality related initiatives as assigned.
Promote and support the use of ethical frameworks across NHH where required.
Supports the development, implementation, maintenance, evaluations, and improvement of the organization’s Policy and Procedure framework and infrastructure.
Be prepared to make presentations to stakeholders at all levels regarding matters of quality, risk and patient safety.
Undertake any other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

Minimum (5) years experience in a healthcare setting.
Undergraduate degree in a health-related discipline or regulated health professional with
certification or experience in a health care discipline/healthcare setting.
Experience and knowledge with Patient Safety and Quality projects or initiatives, electronic clinical incident management systems, performance measurement, data reporting analysis, quality improvement principles and Quality of Care Reviews.
Proficient knowledge of legislation and regulatory environment applicable to hospitals/healthcare, including Excellent Care for All Act, Quality of Care Information
Protection Act and Privacy Act.
Solid experience in patient safety, risk management and quality improvement.
Experience with facilitating Accreditation/regulatory processes in a healthcare setting.
Demonstrated experience in risk/quality improvement methods and tools i.e., LEAN, FMEA, RCA, and the IHI model for improvement.
Strong ability to lead change through others and conflict resolution skills.
Demonstrated experience using data measurement and analysis pertaining to risk, quality, and patient safety.
Commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public.
Strong critical thinking, analytical and problem-solving skills with ability to proficiently interpret clinical documentation.
Project and change management experience.
Superior verbal, written, listening and presentation communication skills.
Demonstrates excellent effective objective interpersonal and communication skills along with investigative, teaching and facilitation skills.
Highly organized multitasker and detail-oriented professional with ability to work well under pressure and meet deadlines in a fast-paced and unpredictable environment.
Ability to influence others and to establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change.
Capable of working independently and with multidisciplinary teams.
Experience in being able to oversee, develop, support, and coordinate emergency preparedness education, training, and associated activities across the organization.
Proficiency in the Microsoft suite of software, including MS Word, MS Excel, MS Project and PowerPoint.
Flexible approach to work, resilience and ability to exemplify the values of NHH.

ASSETS

Master’s Degree in health care related field preferred.
Previous experience in quality/risk improvement in health care including process redesign and system implementation experience.
Certification in patient safety or project management

EMPLOYMENT REQUIREMENTS

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

While we thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.

RECRUITMENT SCHEDULE

For ease of planning, please be advised that we aim to conduct telephone interviews in the week commencing November 20, 2023, and in person interviews on Tuesday November 28, 2023, and Friday December 1, 2023.

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