Other Opportunities: Clinical Operations Manager (Part-Time/Casual)

Reference #	00513
Posted	Tuesday, May 16th, 2023 at 1:29pm
Scope	Public Applications Accepted
Position	Clinical Operations Manager (Part-Time/Casual)
Department	Clinical Services
Term	Permanent, Part-Time/Casual
Application Deadline	Thursday, August 31st, 2023 at 12:00am

VALUES AND COMMITMENT

At Northumberland Hills Hospital (NHH), our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

EQUITY AND ACCESSIBILITY STATEMENT

Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed. For any hiring related accommodation needs and/or requests please email us via careers@nhh.ca.

LOCATION

Located approximately 100 kilometres east of Toronto, NHH is a vibrant community hospital delivering a broad range of acute, post-acute, outpatient and diagnostic services. Directly serving a growing population of more than 60,000 residents spread across a mix of urban and rural settings, NHH directly employs approximately 750 people and relies on the additional support provided by a highly engaged and supportive network of physicians, midwives, and volunteers.

ROLE OVERVIEW

Are you passionate about leadership and enjoy leading dynamic interprofessional health care teams. The Clinical Operations Manager is accountable for providing hospital wide leadership, guidance, direction, and mentorship ensuring efficient patient flow, utilization of all health human and material resources while ensuring safe patient care and a quality work environment in keeping with Northumberland Hills Hospital’s mission, vision, values and strategic direction.

The Clinical Operation Manager has strong leadership skills, that help lead the interprofessional teams across the organization. In this role, you will act as a mentor and resource to the teams to promote critical thinking, problem solving and build a supportative environment that promotes safe, quality care to our patients and families.

Leadership and Patient/Staff Advocate and Support

Build relationships and trust with the individuals and teams
Create an empowering work environment for all members of the health care team that supports knowledge development and integration and assists in sustaining change,
Provide clinical advice and consultation to all health care professionals regarding clinical and professional practice issues as appropriate.
Facilitate, support, and coach staff with problem solving as it relates to issues concerning staffing, patient care, family issues and complaints, etc.
Assist staff with difficult and unusual situations that may put staff/patients at risk for injury/error; support staff in crisis situations; provide debriefing opportunities as the need arises.
Identify and support organizational wide and program specific quality initiatives that emerge from trends, issues and challenges requiring change in practice patterns or processes

People and Human Resource Management

Coach, mentor, support, and facilitate the creation and maintenance of an environment that fosters creativity, and professional judgment
Work with Professional Practice Leaders to ensure that staff meet professional standards, and support ongoing professional learning and development
Nurture effective inter-professional relationships at all levels
Encourage individuals to realize performance of scope of practice
Create an environment which empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale
Ensure effective performance reviews for all staff
Utilize effective leadership strategies in the coaching, performance management, selection, and retention for all members of the inter-professional team
Support staff in utilizing critical thinking skills in resolving clinical issues
Support and utilize effective attendance management procedures
Responsible for the day-to-day staffing needs of all professionals to ensure effective 24x7 coverage including evening and weekend coverage

QUALIFICATIONS/REQUIREMENTS

Baccalaureate degree in a health-related field
Registration in good standing with a relevant professional college
Master’s level in Nursing, Business or Health Administration or actively pursuing an asset;
Recent acute care hospital clinical experience within the last five years
A minimum of 3-5 years recent management/leadership experience in an acute care setting
Proven leadership/management skills including strong human resource, labour relations, quality management, change management and utilization management skills;
Proven experience and understanding of effective and efficient access and patient flow management and clinical utilization process;
Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem solving approaches;
Demonstrated commitment to interprofessional practice standards;
Excellent interpersonal skills with a strong orientation to staff development and staff empowerment;
Proficient with computer databases, spreadsheets, MS Office and internet searches;
Demonstrated compliance with all Occupational Health and Safety Legislation and Infection Prevention and Control practices.

ASSETS

Ability to prioritize and manage time and resources in a fast-paced environment.
Demonstrated excellent verbal and written skills
Demonstrated ability to be self-directed and thrive in a dynamic environment
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrated strengths in interpersonal relations, problem solving, and conflict resolution
Demonstrated ability to provide clear instruction to patients and families for after hospital care
Demonstrated ability to work both independently and in a professional interdisciplinary team environment.
Displays flexibility in dealing with unexpected obstacles and stressful situations.
Ability to interact effectively with a variety of people including patients, physicians, colleagues and clinical/technical staff, and community partners.
Shows initiative and leadership in all duties and responsibilities of the position.
Knowledge and proficiency in the use of electronic clinical information systems (EPIC preferred) and office support software is required.

EMPLOYMENT REQUIREMENTS

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Due to the ongoing pandemic, Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. The successful incumbent should expect the role to be in person however a hybrid working arrangement may also be considered subject to operational needs. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

While we thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.

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