Other Opportunities: Patient Care Manager, Acute Medicine

VALUES AND COMMITMENT

At Northumberland Hills Hospital (NHH), our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

EQUALITY AND ACCESSIBILITY STATEMENT

Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed. For any hiring related accommodation needs and/or requests please email us via careers@nhh.ca

LOCATION

Located approximately 100 kilometres east of Toronto, NHH is a vibrant community hospital delivering a broad range of acute, post-acute, outpatient and diagnostic services. Directly serving a growing population of more than 60,000 residents spread across a mix of urban and rural settings, NHH directly employs approximately 750 people and relies on the additional support provided by a highly engaged and supportive network of physicians, midwives and volunteers.

ROLE OVERVIEW

Reporting to the Director, Clinical Services, the Patient Care Manager is responsible for the overall day to day management of the Medical/Surgical Unit, in keeping with Northumberland Hills Hospital’s mission, vision, values and strategic direction. 

The Patient Care Manager provides visible clinical leadership and demonstrates responsibility, accountability, and commitment to the development of a respectful and safe work environment that exemplifies interprofessional and ethical practice; professional autonomous decision making; empowerment; integrative thinking; appreciative inquiry; a shared governance philosophy; and positive recognition through the support of professional development and continuing education opportunities. 

The Patient Care Manager accomplishes this by modeling transformational leadership practices, and by supporting the development, implementation and evaluation of innovative strategies to support high quality patient care with an emphasis on patient and family engagement to create efficient systems/processes to support operations, including patient flow, patient family engagement, health human resource management and budget management at the unit level, as well as organization wide.  The Patient Care Manager supports interprofessional education and mentoring support to the interprofessional team members to ensure the evidence based best practices are integrated into daily care and creates continuing education opportunities in collaboration with the professional practice team.

As an integral part of this role, the Patient Care Manager works collaboratively with the Director, Clinical Services, all members of the interprofessional health care team, and all other patient care units and departments throughout NHH to ensure the operational efficiency of the unit, ultimately allowing the unit to provide ‘Exceptional patient care. Every time’.

QUALIFICATIONS/REQUIREMENTS

Required

• Registered Nurse (RN) with baccalaureate degree in good standing with the College of Nurses of Ontario.
• A minimum of 5 years recent formal leadership experience in an acute care setting required.
• Advanced knowledge in Medicine, Surgery, and Cardiology and current trends in nursing and health care.
• Advanced knowledge related to: interprofessional and ethical practice; principles of adult education and teaching/learning principles; health care disciplines and their role in patient care.
• Understands and values gerontological practices.
• Project Management experience and knowledge of Quality Improvement and healthcare co-design practices an asset to promote continuous improvement.
• Knowledge and experience in support operational budgeting and hospital-based funding models for medium sized hospitals.
• Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem-solving approaches.
• Excellent interpersonal skills with a strong orientation to staff development and staff empowerment.
• Proven leadership skills including strong financial, human resource, labor relations, quality management, change management, and utilization management skills.
• Demonstrated ability to work independently and be self-directed.
• Demonstrates a professional and respectful attitude to patients, public, volunteers and colleagues and fosters good public relations and effective working relationships.
• Ability to respond to many simultaneous/competing demands from patients, families, staff, physicians, and other programs and departments.
• Proficient with computer databases, spreadsheets, MS Office, and internet searches.
• Demonstrated compliance with all Occupational Health and Safety Legislation and Infection Prevention and Control practices.
• Proven good attendance record with capabilities of maintaining this same standard.

ASSETS

• Master’s level in Business or Health Administration or actively pursuing.
• Completion of OHA management courses or equivalent.
• Knowledge and experience implementing quality improvement initiatives and change management.
• Knowledge and understanding of best practices relating to best practices in patient flow and discharge practices, including ALC quality standards
• Experience with EPIC Computer Information System.

EMPLOYMENT REQUIREMENTS

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Due to the ongoing pandemic, Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. The successful incumbent should expect the role to be in person however a hybrid working arrangement may also be considered subject to operational needs. Furthermore, we are a scent-free environment.  When attending the hospital kindly refrain from wearing strongly scented fragrances. While we thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.