New telephone system coming to NHH April 4th
With no further ability to expand the current phone system, preparations are now under way at Northumberland Hills Hospital (NHH) to migrate to a new state-of-the-art telephone system on Wednesday, April 4th. All NHH telephone numbers and extensions will remain the same and supports are in place to minimize phone/fax service disruption during switchover.
The benefits of the upgrade include the following:
- A fully digital telephone system
- Increased capacity for handling calls and tracking call volumes
- New voice recognition capacity on the main telephone number
- An upgraded voice mail system
The switchover will be made in the early hours of Wednesday, April 4th (4:00 AM to approximately 5:00 AM), when call volumes are typically low.
All internal telephones will function while the switchover occurs. Outside calling will be managed through a number of analog “power fail” telephones located at the main Switchboard and select nursing stations throughout the building.
Any calls to NHH’s main number (905-372-6811) during the April 4th switchover period will be managed through these “power fail” telephones. Calls will be received but direct call transfers will not be possible during the switchover. Any callers who contact the NHH main line during the brief switchover period will be notified that the hospital is temporarily unable to transfer calls. Urgent calls will be prioritized and passed along on behalf of the caller.